Used 3D printers, no refunds or exchanges.
All of the items are Amazon returns (Maybe the issue of 3D printers, problems with users' operation, etc.)
Re-statement: This product does not provide after-sale protection and returns.
But recently, some customers who ordered this product reported that they received our package, but the printers in the box were not Fokoos printers, but printers of other brands. We filed a complaint with the warehouse and the logistics provider, but lost the case because of insufficient evidence because we could not provide the unboxing video as evidence.
So please record the unboxing video in time when you unpack the package, so as to get after-sales support.